Please read the following terms and conditions carefully before using this website.

Browsing and using the website accessible at the URL: www.capobiancofarm.it (hereinafter "Site") entails full acceptance of these General Conditions of use of the Site and of the individual services and/or contents provided by it (hereinafter “Services”). You declare that you have read, understood and accept these General Conditions of Use and/or any other note, legal notice, information or disclaimer wherever published on the Site.

These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services carried out remotely, and made available via the internet, and of all contracts concluded with the sole use of this site in compliance with Italian legislation. They do not, therefore, regulate the sale of products or provision of services by parties other than the owner of this site who are present on this site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale. The language available to conclude the contract is Italian.

The seller of the products and owner of the Site is the company Tullio Manlio Capobianco, with registered office in Italy, Piazza De Sanctis 10, 71121 Foggia in the person of the legal representative pro tempore, Tullio Manlio Capobianco, e-mail: [email protected] – pec : [email protected] (hereinafter “Owner”).

The Customer/user who accesses the Site to make purchases is required, before sending the order, to carefully read and accept these General Conditions which have been made available to him on the Site and which will be consultable at any time by the Customer by accessing the dedicated link on the site. If you do not intend to accept these General Conditions, please do not use the Site or its Services and do not download any material from it and you will not be able to order products from the seller of this site and on this platform.

In the event that the person making purchases on the Site is not a "consumer or user" as defined in the art. 3, paragraph 1, letter. a), of the Consumer Code, the withdrawal regulations referred to in these General Conditions will not apply nor, more generally, the provisions which pursuant to the same Consumer Code apply only to "consumers".

The obligations and guarantees specified below are provided by the user both personally and by any third party connected to him and who is authorized or otherwise uses the Site.

Access to certain Site Services may involve the user's acceptance of additional conditions and terms of use which, depending on the case, may replace, integrate and/or modify the General Conditions. In the event of a conflict between the specific terms and conditions of certain Services and these General Conditions, the former always prevail.

Within the limits of what is permitted by current applicable legislation, and unless otherwise specified on the basis of ethical constraints and/or generally recognized commercial practices, users acknowledge that use of the Site is at their own exclusive risk.

During the order process for our products, you will be asked to click on the < button<Accetto termini e condizioni di contratto> >, in this way you will automatically accept the provisions described below relating to the conditions of sale and delivery, including those indicated on the last page of this document further reported pursuant to art. 1341 and 1342 and subsequent civil code.

With reference to the cases of exclusion of the right of withdrawal, the customer is informed that he "accepts" that among the products that risk deteriorating and expiring rapidly include those products of a food nature whose characteristics and quality are subject to alteration, also as a consequence of a inappropriate storage by the customer after delivery.

Characteristics of the contract

The “validation and acceptance click” constitutes an electronic signature.

This electronic signature has the same value between the parties as a handwritten signature.

These conditions apply for the entire duration of the online presence of the products offered for sale on this Internet Site and are subject to change at the discretion of the owner of the site, it will therefore be the user's responsibility to read the updated conditions. The applicable conditions are those in force on the day and time in which the order is validated by you.

The user will be subject to the policies and conditions of sale established and valid at the time the order is sent, unless the aforementioned modifications and/or amendments are required by law or by Competent Authorities (in which case the same will also apply to orders previously sent), or in the event that the aforementioned modifications and/or amendments have been duly communicated to the user in writing and before the seller sends the relevant order confirmation, in which case the seller Yes reserves the right to presume that the user has accepted the modification, unless the user has sent due notice of non-acceptance within 10 days of receiving the products.

If one of the provisions of these conditions of sale is deemed illicit or unenforceable by virtue of a judicial decision, the other provisions remain valid and applicable.

While browsing our Website, the user accepts that all communications - in compliance with current legislation - are carried out electronically. The computerized records, saved in the computer systems, will be considered as evidence of the orders, communications and payments made between the user and the seller. The owner of the site can save the documentation relating to the relationships between him and the user on a reliable and durable medium so as to correspond to a faithful and durable copy pursuant to article 2220 of the Civil Code.

Force majeure

The seller will not however be responsible for any defect in execution or delay for the obligations assumed towards the user with this contract, in the event that they are caused by force majeure and in any case beyond the reasonable control of the seller such as, by way of example and without limitation: strikes, lockouts, industrial actions Civil insurrections, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not) or threats or preparations for wars; Fires, explosions, hurricanes, floods, earthquakes, collapses, epidemics, pandemics, closure measures or containment measures imposed by authorities for the containment of pandemics, epidemics, etc. or other natural disasters; Impossibility of using railways, ships, airplanes, wheeled transport or other public or private means of transport; Impossibility of using public or private communication networks.

Seller's performance under this Agreement shall be deemed to be suspended while such out-of-control events are in progress and Seller will have an extension of time for each ongoing performance during the duration of such events. The seller will use reasonable diligence so that the event can be concluded or in any case in order to find a solution that allows it to fulfill the obligations undertaken, despite the event.

Waivers

It is specified that the seller's failure to exercise a right or demand fulfillment of the user's obligations are behaviors that in no way can be considered as a waiver of one's rights and/or claims.

Likewise, any waiver by the seller of the fulfillment of an obligation of the user must be considered as a single and exclusive waiver and cannot be considered as a subsequent waiver of the fulfillment of the user's other obligations.

No waiver by the seller relating to one of these conditions of sale may be considered as such, unless expressly established and communicated in writing to the user.

Uniqueness of the agreement

These general conditions of sale and each document expressly referred to in them constitute the only valid agreement concluded between the seller and the user and replace any other agreement entered into either in writing or orally.

User and account

The "Seller" created and published the "Site" with the aim of offering a service reserved for users. The products on sale on the "Site" are intended for the Final Consumer and/or professionals (companies and professionals with VAT number). By Final Consumer, we mean a natural person who acts for purposes unrelated to his entrepreneurial, commercial, artisanal or professional activity possibly carried out as established by the Art. 3 of the Consumer Code. Professional means: the natural or legal person who acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, or his intermediary. Obviously the relationships between the "Seller" and the final consumer and/or the professional will be regulated respectively by the different legislation of the Italian law which regulates the relationships with the consumer by means of the consumer code Legislative Decree, 06/09/2005 n° 206 , and following. mod. and additions and those with the professional pursuant to and for the purposes of the civil code.

To order an item on this site, the user must guarantee compliance with the following conditions: A) To have the legal capacity to conclude contracts with binding effect. In any case, the user who makes purchases on the Site undertakes to indemnify the seller from any liability in the event that he has made purchases on the Site without respecting his national law regarding purchase limits for reasons of age; B) To be a natural person acting as a consumer or as a professional with VAT number; C) You have a valid email address.

In order to use the services offered by this site, the user must register, truthfully and completely providing all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions. By registering on the Site, the User undertakes to indemnify the owner of the site from any liability towards any person deriving from the use of personal names, domain names or company trademarks that do not comply with current laws. The user is responsible for keeping their access credentials confidential. It is understood that in no case can the owner be held responsible in the event of loss, diffusion, theft, unauthorized use by third parties, for any reason, of users' access credentials.

Cancellation and account closure

Registered users can deactivate their account, request cancellation or stop using it at any time, through the interface of this site or by contacting the site owner directly. The owner of the site reserves the right to suspend or cancel the user's account at any time and without notice if he believes that: a) the user has violated the contract and/or access or use of the service could cause damage to the owner, other users or third parties; b) if your use of the site may result in a violation of applicable laws and regulations; c) in the event of investigations conducted in legal actions involving public authorities or if the owner, at his discretion and for any reason, deems the user's account inappropriate or offensive or in violation of the contract or not in line with the standards of conduct of the owner. The User is expressly prohibited from: using the Site in such a way as to damage, put out of service, overload or otherwise jeopardize the functioning of the Site itself or of the network(s) to which it is connected; take any action that may interfere with or prevent the use of the Site by third parties; attempt to access, by any illicit means, the Site or information and/or data relating to registered Users and/or computers and networks connected to the Site itself. The owner of the site reserves the right to remove at its sole and sole discretion any content that is found to be: illicit, defamatory, racist or libelous; instigator of hatred or violence; harmful to people, institutions or religions; harmful to the privacy of others; harmful to minors; harmful to trademarks, patents and contents protected by copyright; containing personal data of third parties; promoter of commercial activities.

Choose and order the Products

The characteristics and prices of the various products on sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.

To conclude the purchase contract for one or more Products on the Site, the user must complete an order form in electronic format and send it to the seller, electronically, following the instructions that will appear from time to time on the Site and which will accompany the different stages of the purchase.

The contract is concluded when the order form reaches the seller's server with the acceptance of the order by the seller. This acceptance is communicated to the Customer through an order confirmation e-mail containing the order details. It will be the customer's responsibility to verify that the e-mail address provided is valid and functional and it will also be his/her responsibility to check that the e-mails emails sent by the seller have not been delivered or sorted by the email program into spam or junk mail. The purchase confirmation will constitute proof of the existence of a contract between the seller and you concerning only and exclusively the products included in it. Furthermore, the aforementioned contract will not concern any other products ordered by you for which you have not received, even separately, any order confirmation.

Once the contract is concluded, the site will take charge of the purchase order and the buyer will be able to view the orders placed by accessing his profile and consulting the appropriate section.

It is recommended to keep the email received as proof of purchase. The General Conditions of Sale and information on the right of withdrawal, as well as the seller's Privacy Policy, can be consulted via the appropriate links on this site.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions.

Once the order has been received, the site will check the availability of stocks to process the order itself.

Multiple Order: In the case of orders concerning a plurality of products (multiple order), if the unavailability only concerns some products covered by the multiple order, without prejudice to the rights attributed to the user by law, the owner will promptly notify the user via email or telephone. The user will be entitled to terminate the contract limited to the product(s) that have become unavailable pursuant to and for the purposes of the provisions of article 61 of the consumer code. In case of no response within 24 hours of communication from the owner, the order will be considered confirmed and the available Products will be sent for shipment. In the event that the consumer user makes use of the right of termination referred to in article 61 of the consumer code in relation to the product/s which have become unavailable or in the event that the total amount has already been paid, the owner will refund the amount due in relation to the product/s including delivery costs or any other costs additional due specific relation to such products became unavailable. The partial amount due will be paid without undue delay and in any case within a maximum of 15 working days from sending the order. This amount will be credited to the same payment method used by the user for the purchase or through means possibly agreed upon by the parties. The resolution of the entire multiple order will be possible only in the case of clear and proven accessories of the products covered by the multiple order which have become available compared to the other products covered by the multiple order available.

The seller reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with the seller; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) from users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent to the seller documents requested by the same on the basis of these General Conditions of Sale or who have sent invalid documents; (v) by users who do not provide sufficient guarantees of solvency. In any case, the seller reserves the right to cancel orders relating to transactions that do not present an absolute degree of authenticity.

Product Information

The information and characteristics relating to the Products are available on the Site.

Each Product is accompanied by an information sheet which illustrates its main characteristics (hereinafter 'Product Sheet').

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails.

Prices and shipping

All prices are expressed in Euros and the price of each product is that indicated on the site for the corresponding product. If there is an incorrect price indication, if the actual price of a product is lower than that indicated on the site, the seller will credit the sums paid by the user. However, in the event that the actual price of a product is higher than that indicated, the seller may, at its discretion, contact the user to receive instructions or reject the order by giving due notice. The seller has no obligation to deliver a product at an incorrect price if the error is obvious or the user could, using normal diligence, have detected it. The price indicated includes VAT at the rate currently in force and does not include any taxes, duties and duties applicable in the country of destination of the products and/or services where this is different from Italy, unless otherwise specified. These costs, which differ from country to country, are borne by the User, who is responsible for verifying the amount with the competent customs authorities. Any possible change in the applicable VAT rate may have repercussions on the price of the products. Prices are subject to change at any time as the "Site" can be updated several times a day.

The applicable prices are in any case those in force on the day and time in which the order is validated by you and the shipping contribution will be calculated automatically during the order compilation phase and may vary based on the country of destination, to the weight and possible delivery to the floor if foreseen.

At the customer's request, the seller will issue a regular purchase invoice, after entering all the necessary tax data, unique billing code and/or certified e-mail.

Prices are subject to changes both in increase and decrease, which in any case will not be applied to orders already confirmed with an order confirmation email.

Products may be offered for sale on the Site at discounted prices. The full price indicated on the Site (Barred Price), and against which the discount that the seller applies is calculated, corresponds to the list price published on the Site.

Shipping

Orders are shipped by the seller Monday to Friday. Orders placed on Friday evening, Saturday and Sunday will be processed on the following Monday and the seller reserves the right to postpone shipping if the order cannot be shipped for reasons of force majeure.

Orders placed separately will be shipped separately.

The products are delivered to the address indicated by the customer. The request for delivery to the floor of an order (where available) must be indicated by the customer upon final confirmation of the order.

The seller reserves the right to postpone the shipping date until full payment for the products ordered has been received and in any case to cancel the order if payment is not made within the terms.

The seller carries out deliveries throughout the Italian territory and in the countries of the European Community. Delivery times vary based on: – item availability – quantities ordered – shipping address. The seller undertakes to deliver the products to the address communicated by the customer in the purchase order, via the carrier appointed to transport them. The seller cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer or for any damage that may occur to the products after delivery to the carrier responsible for transporting them as well as for delays in delivery attributable to the latter. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product will constitute proof of transport and release of the goods.

In case of failure to collect within the place and deadlines established by the carrier, the products will be returned to the seller who reserves the right to refund the price of the products, leaving the shipping, storage and return costs to be paid by the customer. It will be up to the customer to contact Customer Service for a possible new shipment of the same at the customer's expense.

If the seller is unable to meet the delivery deadline specified in the order shipping confirmation email, the customer will be notified of the new delivery date. If, however, delivery does not take place within 30 days from the date of conclusion of the contract, the customer has the right to ask the seller to cancel the order by sending the seller a registered letter with acknowledgment of receipt or an electronic message to the address pec indicated in these conditions in accordance with the art. 61 of Legislative Decree. 206/2005. In this case, the purchase price of the corresponding product, which had possibly been debited, will be credited back without undue delay within 14 working days from the date of receipt by us of the communication of cancellation of the order, using the same payment method used for the initial transaction.

Transfer of risk and property

The product becomes the property of the user once the purchase price has been paid in full.

The seller may proceed with the recovery of the product at any time until ownership of the same has passed in all cases in which the user is found to be in default of this contract.

The transfer of risks occurs at the time of delivery, without prejudice to the provisions of the art. 63 co. 2 of the Legislative Decree. 206/2005. The risks, pursuant to this provision, are those connected to the loss or damage to the product caused by its use, alteration or storage. The risks associated with returning a product, for any reason, are borne by the user.

In the event that in the country in which the "Customer" has his domicile for the validity of the retention of title in favor of the seller it is necessary to complete administrative or legal formalities, such as, without any limitation, the registration of the products in specific registers, or the affixing of seals, the customer undertakes from now on to collaborate with the seller and to implement all the necessary actions in order to ensure the latter obtains a valid right with reference to the retention of title.

Payment methods

Payment methods: The Customer may pay the price of the Products and any delivery costs by credit or debit card, PayPal, bank transfer, prepaid cards.

Security provisions: In order to guarantee the security of payments made on the site and prevent any fraud, the owner reserves the right to ask the user, via e-mail, to send, via the same means, a double-sided copy of his identity card, and in the event that the holder of the order is different from the holder of the card, the latter's identity card. The document must be valid. The request email will specify the deadline within which the document must reach the owner and while waiting to receive the requested document the order will be suspended. In the event that the owner does not receive the documents within the specified deadline or receives expired and invalid documents, the contract will be considered terminated pursuant to article 1456 et seq. of the civil code and the owner may reserve the right to cancel the order, with consequent reimbursement of the total amount due. In the event of receipt by the owner of the requested documents within the deadline indicated in the request email, the delivery terms of the products will start from the date of receipt of the documents.

Credit Card: The circuits on which it is possible to purchase within the Site are: Visa / Mastercard. The Site does not store the Customer's credit card number, any type of supplement will not be charged when paying by credit card. adopts technological solutions capable of guaranteeing maximum transaction security to protect its Customers, such as SSL (Secure Socket Layer) encryption, supported by the most popular Internet browsers (Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, etc.) . These browsers are able to communicate in an encrypted manner with the Secure Server of the banking circuit to verify payment information and sensitive data entered on the site. When sending and receiving data in connection with a Secure SSL Server, you access protected web pages recognizable by the HTTPS suffix placed at the beginning of the URL in the address bar together with an icon depicting a closed padlock or the written SSL. We remind you that, thanks to this system, the seller does not display the credit card number of its customers in any way. The seller reserves the right to request from the customer additional information or to send copies of documents demonstrating ownership of the card used. If the customer does not provide this information, the seller reserves the right not to accept the purchase order.

PayPal: Once the order has been confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, including a prepaid one, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions. If the user does not have a PayPal account, they can choose to open one, or continue with the payment without registration. In both cases you will be asked to indicate a payment method, credit or prepaid card, and the data connected to it, expiry date and CVV. All data entered for payment are collected directly by PayPal and will not be stored in any way by the seller or by the site, to guarantee maximum data security.

Bank transfer. It is also possible to pay by bank transfer, making the transfer to the IBAN IT31R 03069 15730 100000008408 current account in the name of Tullio Manlio Capobianco Banca INTESA SAN PAOLO Foggia branch Swift code BCITITMM. The product will be shipped as soon as the seller has received credit to the current account indicated in the Iban code. Normally, it takes approximately 2 days from the sending and receipt of the transfer, the time may vary depending on the operation of the bank, the value date of the transfer, etc. The seller therefore reserves the right to postpone the date of shipment until full payment for the ordered products has been received and in any case to cancel the order, giving immediate written notice, in the event that the customer does not make the payment within the terms without a valid reason.

Order invoicing

If the purchase is made by a professional or a company, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and/or VAT number, unique billing code and /or e-mail pec. The professional is responsible for the correct insertion of the billing data and is expressly informed that, in case of failure to request the invoice during the order phase, it will not be possible to request it subsequently.

Right of withdrawal.

The consumer customer has the right to withdraw from the Contract concluded with the Owner of the site, without costs other than those indicated in this article and without indicating the reasons, starting from receipt of the order confirmation sent by the seller and no later than the deadline 7 calendar days from receipt of the product to the address indicated for delivery. The date shown in the shipment tracking is full proof of receipt of the goods. In the case of multiple orders and separate deliveries, the deadline starts from the day of the last delivery.

To exercise the right of withdrawal, the customer must send the seller a communication by registered letter with return receipt, or certified e-mail to the seller, or ordinary e-mail (it will be the user's responsibility to keep a copy of the sending of the communication of withdrawal to the addresses indicated in this document.

Once the communication has been received, the seller's Customer Service will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by the seller.

The communication must include indication of the recipient's details, the order number and the date of receipt.

If the product has already been delivered, the customer is required to return it to the seller without undue delay and in any case within 5 days from the day on which the customer communicated the withdrawal. The product is considered returned when it is delivered to the accepting post office and/or courier.

The customer is responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature and characteristics of the goods. If the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The customer must send the product adequately packaged and packaged; The seller does not accept returns that are damaged, but are kept in a normal state of conservation and kept with the use of normal diligence. Damaged products or products that have obviously been used and handled will not be replaced or refunded.

The customer must include a copy of the delivery document received inside the packaging box.

The return costs and transport risks for returning the goods to the seller are borne by the customer. If the customer requests withdrawal from this contract, all payments he has made to the seller will be refunded, including delivery costs without undue delay and no later than 14 days from the day of receipt of the customer's communication regarding the option of withdrawal. These refunds will be made using the same payment method that the customer chose for the initial transaction, unless the customer has expressly agreed otherwise; in any case, the customer will not have to bear any costs as delivery of this refund. In the event of a return, the refund will take place within fourteen days from the date on which the seller received the returned product in its warehouses in accordance with the above. As required by art. 59 of the Consumer Code, the right of withdrawal regulated by these conditions of sale does not apply to goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly.

Also in order to guarantee free returns, the Products must be returned in the same box in which they were received.

The right of withdrawal is completely lost if the returned product is not intact, or in the case of:

• Lack of original packaging.
• Absence of integral elements of the product.
• Damage to the product due to causes other than transport.

The right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

• Order of products by a non-consumer customer and/or requesting an invoice.
• Order of products made to measure or clearly personalized.
• Ordering products that are likely to deteriorate or expire quickly.
• Order of sealed products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, in particular, the Customer is informed and accepts that among the products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of products are also subject to alteration as a result of inappropriate storage by the customer after delivery. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for products purchased on the site which can be returned to the Seller and put back on the market without danger to the health of consumers (such as books, gadgets, tools for kitchen, etc.).

In cases where the right of withdrawal is excluded, the seller will return the purchased Products to the Customer, charging the shipping costs to the Customer.

Warranty and duty of inspection and acceptance of products; method of contestation

In the event of lack of conformity of Products sold by this site, any complaints and problems (delivery errors, misunderstandings, etc. the Customer must immediately contact Customer Service using the owner's contact details indicated on the site and in these legal conditions, remembering that return letters and/or certified e-mails have legal value. It will be the user's responsibility to explain and document, if necessary, the extent of the damage and the reasons for the complaint.

Upon taking delivery of the products, the "Customer" must: A) immediately carefully inspect the package, check the quantity and packaging of the products and record any objections in the delivery note. If for any reason the packaging appears to have been tampered with, Customers are asked to sign for receipt with reservations, or refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, Customers are asked to immediately report the incident to the seller at the addresses indicated on the site and reported in these conditions via return receipt. or via e-mail..

Return of goods

In the event of damaged goods, the seller reserves the right, before authorizing returns for defective goods and taking care of the shipping costs for returning the goods to its premises, to request that photos with a description of the damage be sent via email.

The return of the goods must be carried out at the operational headquarters of the site owner in Via Manfredonia 43, 71121 Foggia (FG) Italy.

Each product must be returned including all original labels, packaging and accessories received with the order. Each product and accessory must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the sole external packaging.

All returned products will be inspected by the seller and must comply with all the parameters listed in the return procedure. Even if the return is accepted, the seller reserves the right to establish a charge of up to 20% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.

In the event of damaged goods, it is necessary to follow the following procedure to be refunded: send the refund request and the reason for the refund via certified e-mail and for information via ordinary e-mail, promptly contacting the seller no later than 14 days from receipt of the package. same, no later than 14 days from communication of the intention to return.

If the customer is a trader, he will be able to assert warranty rights only to the extent that he has complied with his duties of inspection and reporting of defects pursuant to Italian law.

In the event that the User finds a product that has characteristics that indicate signs of poor conservation or that has deteriorated due to problems with the packaging containers, the Customer will have to re-cap/close the product with the original packaging/container and arrange for shipping as indicated. in this document, by contacting the owner of the site who will give the shipping instructions, providing an equivalent discount voucher valid for a future purchase, or possibly a credit of the amount, provided that the reported problem is reported within 60 days from purchase.

Disclaimer of Liability

The "Seller" publishes information on its "Site" in order to provide a service to its customers, however it declines any responsibility regarding the possibility of any technical or factual inaccuracies and/or errors in production, customization for which it is foreseen , following a report, immediate correction. The seller presents and describes the products with care. However, product photos are shown for illustrative purposes only. The user must refer to the descriptive sheet of the individual product to find out its specific characteristics. The seller declines all responsibility if, due to a particular configuration of the computer used by a Customer or its malfunction, the colors of the products displayed on the site present slight differences compared to the original ones.

The "Seller" does not offer any guarantee as to the conformity of the information published on its "Site" with the laws established by the jurisdiction of the country of residence of the "Customer". The "Seller" does not guarantee in any way that the content of the "Site" complies to the regulations in force in other countries. Access to the “Site” from places where its contents are considered illegal is expressly prohibited. Users who decide to access the "Site" from these countries are fully aware of the legal consequences and sanctions they risk incurring and will be solely responsible for compliance with local laws."

The "Seller" also reserves the right to make corrections and changes to the "Site" whenever it deems necessary without giving notice.

The "Seller" declines all responsibility relating to any problems, damages or risks of any nature, caused directly or indirectly by access to the "Site", by the inability or impossibility to access it, by your reliance on and use of the information in contained therein that the user may encounter while using the "Site".

The "Seller" has no responsibility regarding the sites which can be accessed via the links located within the "Site" itself, provided as a simple service to network users. The fact that the "Seller" provides these links does not imply approval of the sites themselves, for the quality, content, graphics and information of which the "Seller" declines all responsibility. Therefore, the owners of the sites which are accessed under the conditions established by them are to be held responsible for the completeness and accuracy of the information.

The "Seller" cannot offer any insurance on the software that may be present on its "Site" or on external sites and cannot guarantee its quality, safety and compatibility with the systems in use.

The "Seller" declines any responsibility relating to any malfunctions related to the deactivation of cookies in the user's browser.

The seller declines all responsibility for the delay or failure to deliver the order if the banking institution or credit card provider does not authorize the payment.

The "Seller" reserves the right to rectify/reexamine the terms and conditions contained in this legal note, by updating it, whenever it deems it appropriate, without any obligation to give notice. The user will be required to comply with the terms contained in these legal notes, periodically checking for any updates, changes and corrections.

Except in cases of justified dispute raised in accordance with the provisions of these conditions, the customer is not entitled to any further rights or remedies. In particular, the "Seller" is not responsible for any compensation requested for breach and/or breach of contract, for any direct damage or loss of profit suffered by the "Customer" as a result of the use, non-use of this site, or installation of software that can be downloaded directly or from links on this site.

In any case, except for willful misconduct and gross negligence and liability for product defects, the seller's total liability for all repairable and/or compensable damage possibly caused by it is limited solely to the repair/compensation of foreseeable, direct and materials by the customer actually suffered and experienced by the customer due to the seller's non-performance. This repair/compensation cannot in any case exceed the amount of the customer's purchase to which the claimed damage is directly and/or indirectly attributable, even if the seller was aware of the possibility of such damage occurring.

The seller promotes the responsible consumption of alcohol and excludes any liability on his part, except for malice or gross negligence, remembering that according to current legislation the sale and administration of alcohol to those under the age of eighteen is prohibited.

Dispute Resolution

We inform you that in the event of a dispute relating to the payment of a sum of less than 50,000 euros deriving from the sale in e-commerce mode carried out to users who are not consumers but professionals, before starting the dispute before the competent Italian Judicial Offices it is necessary to initiate a so-called “assisted negotiation” procedure; it is a procedure that takes place with the assistance of lawyers and which aims to reach an agreement to resolve the dispute amicably (art. 2 DL 132/2014). There are also other voluntary mediation tools in Italy present before the CCIIA and established at the Bar Association, aimed at limiting litigation and promoting settlement definitions of the dispute.

The consumer established in Europe can use the platform made available by the European Commission for the resolution of any dispute arising from the online contract stipulated on the site.

The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

Applicable law and competent court

The "Seller" declares that the "Site" has been created and its operation is regulated by Italian legislation. Users who access this "Site" declare for all legal purposes that they accept that all matters relating to the use of the site are governed by the current legislation of the Italian State.

Purchases made on the "Site" are regulated by the Italian law on distance selling, as well as by the provisions of the civil code also for purchases made by Professional Customers.

Any dispute arising between the parties following the interpretation, validity or execution of these General Conditions of Sale and the related contracts stipulated, will be referred to the exclusive jurisdiction of the judicial offices of the place (Foggia) in which the owner of the site is based, made exception is the exclusive jurisdiction of the consumer when the law provides for it.

Copyright Copyright

The design of the “Site”, the text, images, selection and arrangement thereof, and all software compilations, source code, the software itself (including applets) and all other material on the “Site” are protected from the copyright of the “Seller” or its suppliers, industrial law and all other relevant regulations. All rights reserved. Permission is granted to make an electronic copy or to print a hard copy of portions of the “Site” for the sole purpose of placing an order using the “Site” as a shopping resource. Any other use of the material published on the "Site", including reproduction for purposes other than those mentioned above, modification, distribution, republication without the prior written consent of the "Seller", is strictly prohibited.

Each product or company mentioned in this "Site" are trademarks of their respective owners and are protected by the relevant regulations.

Privacy

The data collected by the seller through this site will be processed, stored, communicated and destroyed in accordance with current Legislative Decree 196/2003 – EU Reg. no. 679/2016 and following. modifications and additions as per the privacy policy which can be consulted in the specific section of the site which can be consulted from the dedicated link on this site to which reference is made in full.

Final provisions

These Conditions, together with the other legal conditions and mandatory communications related to the use of the service offered by the "Site" by the user, will be published and will always remain available to the user on the "Site".

The invalidity in whole or in part of individual provisions of these General Conditions of Sale does not affect the validity of the remaining provisions.

This information may also be sent to the user or published in sections of the “Site” or in other areas relevant to the user's use of the Services. When registering, you must read and accept all terms and conditions contained in these Terms including any updates. These Terms of Use are communicated to and entered into with you in Italian. We recommend that you keep a printout or copy of this Agreement (including all Rules) for your reference.

Pursuant to Article 1341 of the Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: Waivers; Uniqueness of the agreement; User and account; Account cancellation and closure; Choose and order the Products; Prices and shipping; Transfer of risk and ownership; Payment methods; Right of withdrawal; Warranty and duty of inspection and acceptance of products; methods of contestation; Return of goods; Disclaimer of Liability; Applicable law and competent court; Copyright Copyright; Privacy.